What Information We Hold and Why
When you open an account, we collect the details you provide at registration — name, contact information, and identity verification documents where required. Every deposit and withdrawal you make through bKash, Nagad, or Rocket generates a transaction record tied to your account wallet. We hold this
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to process payments, verify account ownership, and meet any applicable reporting obligations under the laws of the regions where we operate. We also collect device and session data — your IP address, browser type, and pages visited — to keep your account secure and to understand
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how the platform is used. This is not sold to third parties. Retention periods vary by data type: transaction records are kept for as long as required by applicable financial regulations, while session logs are held for a shorter period. You may request a copy of
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the data we hold on your account at any time through our support channel. Where local law in Bangladesh or your eligible region grants you the right to correct or delete personal data, we will act on verified requests within a reasonable timeframe. Availability of certain
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features depends on your local law and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.